I have made a payment but the invoice is still unpaid?

If you have made a payment but the invoice is still unpaid the most likely reason is that the payment reference was incorrect. 

To fix this you need to contact us at support@billogram.com with the following information about your payment. 

  • Date
  • Amount
  • Payment reference
  • Correct payment

We can locate your payment and manually match it with your invoice with this information. 

Can't find what you're looking for?

During the day you can chat with us, you do so by clicking the chat box in the right corner. If you prefer to contact us in another way you find our contact information here

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