Debt collection


Debt Collection in Billogram
Billogram includes a debt collection agreement with Arvato. Sending an invoice to debt collection is voluntary and 

For debt collection cases, an additional fee of SEK 180, the statutory debt collection fee, is added to the invoice to be paid by your customer. When the customer pays the full amount for the debt collection case, the service is free of charge for you. If you were to then recall a case that has gone on to debt collection or if you choose to end the case, you will have to pay the debt collection fee of SEK 180 and any accrued interest yourself. Minor fees for example adress research may occur. You will find the price list for extra services and possible extra fees when you apply for debt collection. 

How do I apply for debt collection
You can apply for the debt collection service via ‘Additional services’ when you are logged in to Billogram. Normally, it only takes one business day for the debt collection service to activate. When it has been activated, you will receive an e-mail with information from Arvato.

How do I send a debt collection case?
If you want to forward an invoice to debt collection, you select ‘More options’ on the specific invoice and then ‘Collect’. The case is then forwarded directly to Arvato.

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