My customer has paid too much

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If your customer has overpaid or double paid the invoice, the overpayment is noted as such in Billogram. We correct the overpayment and sent the excess amount back to your customer. If we have received the payer's bank information in the transaction, we return the overpayment to the that account. In case we did not receive any bank information, the Bankgiro clearing centre sends a payment cheque to the address provided by the payee's bank. 

The correct amount will therefore be paid to your bank account and the excess amount is returned to your customer.

In case that the amount of the overpayment is lower than 10 SEK, the cheque will not be sent automatically. Of course, we can arrange for a refund to your customer's bank account.

Send a payment receipt/proof of payment for the payment, which resulted in the invoice being overpaid, to support@billogram.com and we will arrange for a refund.

On the receipt, the following information is required:

  • Account (sender / receiver)
  • Amount
  • Date
  • Reference

A screenshot from your customer's bank works great as a receipt.

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