I have made a payment with an incorrect OCR number

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No worries, your payment will remain on our client funds account until we make a manual match.

Use this form to create a ticket, and we'll help you with a manual match to the intended invoice.

The only thing you need is a proof of payment which we need in order to do a manual placement. It can be a screenshot of the transaction from your internet bank where the following information is present:

  • Amount
  • Date of payment
  • Billogram's Bankgiro number
  • Payment reference/OCR number 

When everything is done you'll receive a confirmation through email. 

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