No worries, your payment will remain on our client funds account until we make a manual match.
Use this form to create a ticket, and we'll help you with a manual match to the intended invoice.
The only thing you need is a proof of payment which we need in order to do a manual placement. It can be a screenshot of the transaction from your internet bank where the following information is present:
- Date of payment
- Billogram's Bankgiro number
- Payment reference/OCR number
When everything is done you'll receive a confirmation through email.