No worries, your payment will remain on our client funds account until we make a manual match.
Use this form to create a ticket, and we'll help you with a manual match to the intended invoice.
The only thing you need to do is to send us information about your payment together with the correct OCR-number. What we need to know about the payment is:
- Date of payment
- Payment reference/OCR number
When everything is done you'll receive a confirmation through email.