I have made a payment with an incorrect OCR number

No worries, your payment will remain on our client funds account until we make a manual match.

Send an email to us (support@billogram.com) with the information below and we'll help you with a manual match to the intended invoice. Please remember that if you send in a proof of payment with sensitive information present, you should consider using our safe drop zone. Read more about it here. 

The only thing you need to do is to send us information about your payment together with the correct OCR-number. What we need to know about the payment is:

  • Amount
  • Date of payment
  • Payment reference/OCR number 

When everything is done you'll receive a confirmation through email. 

Note! If your payment has been unplaced att Billogram for over 30-60 days we will refund the money to you.

Can't find what you're looking for?

During the day you can chat with us, you do so by clicking the chat box in the right corner. If you prefer to contact us in another way you find our contact information here

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