I have made a payment with an incorrect OCR number

No worries, your payment will remain on our client funds account until we make a manual match.

Use this form to create a ticket, and we'll help you with a manual match to the intended invoice.

The only thing you need is a proof of payment which we need in order to do a manual placement. It can be a screenshot of the transaction from your internet bank where the following information is present:

• Amount
• Date of payment
• Billogram's Bankgiro number
• Payment reference/OCR number 

When everything is done you'll receive a confirmation through email. 

Note! If your payment has been unplaced att Billogram for over 30-60 days we will refund the money to you.

Can't find what you're looking for?

During the day you can chat with us, you do so by clicking the chat box in the right corner. If you prefer to contact us in another way you find our contact information here.