This is most likely due to a payment made without a correct OCR number, which results in that the system cannot automatically connect the payment to the invoice. The amount will then be held at our client funds account awaiting a manual placement.
We perform a daily routine where we check these kind of incorrect payments, and if the payment and the target invoice fulfil certain requirements we can do a manual placement without additional information.
If we do need additional information we will await contact from you or your customer. Please use this form in order to provide all the necessary information.
Before you contact us, you will need to get the following information from your customer:
- Date of payment
- Payment reference
- Billogram's Bankgiro number