This is most likely due to a payment made without a correct OCR number, which results in that the system can't automatically connect the payment to the invoice. The amount will then be held at our client funds account awaiting a manual placement.
We perform a daily routine where we check these kinds of incorrect payments, and if the payment and the target invoice fulfil certain requirements we can do a manual placement without additional material.
If we do need additional material we will await contact from you or your customer. Please use this form in order to provide all the necessary information.
Before you contact us, you will need a proof of payment from your customer. A proof of payment can be a screenshot from the internet bank with the following information:
- Date of payment
- Payment reference
- Billogram's Bankgiro number