My customer paid less than the invoice's amount

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If your customer pays an insufficient amount for the invoice, the invoice is flagged as partially paid. The paid amount will be paid out to you as usual.

You may then pursue the remaining debt from you customer or cancel the remaining amount. If this involves remainder fees or interest only, you can use the write-off function to erase this amount. If part of the original amount is remaining, you can eliminate this through a credit for the remaining amount on the original invoice.

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