No worries, we can send you a new one. Use this form to send in a request, and we'll send you a new one as soon as the money is back from Bankgirocentralen. This usually takes ten business days from the expiration date.
The payment check is automatically sent to the address that we got from the bank. If you want the payment check to be sent to another address, we will need you to send in a proof of payment so that we can verify that we are communicating with the actual payer. Proof of payment can for example be a screenshot of the transaction from your internetbank bank which includes the following information:
- Date of payment
- Payment reference/OCR-number
- Billogram's Bankgiro number
We can also make a refund directly to your bank account if we in addition to the information above also get your account number in the picture. This is required so that we can make sure that the money is transfered back to person who made the payment and so that we can follow our own security regulations and the Swedish Financial Supervisory Authority's guidelines .