My payment check has expired

A cheque is a form of refund which is sent as a letter. When you recieve a cheque, you can take it to your bankoffice or a store and they will give you your refund.

New cheque

If your cheque have expired, we can help you with a new one. Use this form and choose Cheque and fill in the required information so that we can help you with a new one. We will then email you a confirmation when the new cheque is one it's way.

The cheque will automatically be sent to the address that is on the transaction provided by the bank. If you no longer live on that address, you will need to prove that you are registered on you new address. If you do not have the ability to do so, you can instead follow the instructions below so that we can refund the money to you account instead. 

Refund to the account

For us to be able to refund the money to your account, we will need a receipt from the bank. We need this as a form of security measure, that the correct payment is refunded to the right payer. 

The receipt from the bank can for example be a screenshot from you internetbank. 

The following information needs to be shown on the receipt.

• Amount
• Payment date
• Payment reference / OCR number
• Account details from which the money was paid from.

Refund to account - Press here

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