I want the amount refunded to my bank account instead


We can refund the amount to the account which the original transaction was made from. In order to do this, we need a proof of payment. This can be a screenshot of the transaction from your internet bank where the following information is present:

  • Amount
  • Date of payment
  • Payment reference/OCR number
  • Billogram's Bankgiro number
  • Sending account number

Please use this form to create a ticket.


In order for the amount to be returned to us, the payment check must expire or be cancelled with Bankgirocentralen. After that it takes about 10 business days for them to return the money to us.

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