I want the amount refunded to my bank account instead

We can refund the amount to the account which the original transaction was made from. In order to do this, we need a proof of payment. This can be a screenshot of the transaction from your internet bank where the following information is present:

• Amount
• Date of payment
• Payment reference/OCR number
• Billogram's Bankgiro number
• Sending account number

Please upload your proof of payment via our safe drop zone. Read more about it here. 

In order for the amount to be returned to us, the payment check must expire or be cancelled with Bankgirocentralen. After that it takes about 10 business days for them to return the money to us.

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During the day you can chat with us, you do that by clicking chat box in the corner to the right. If you prefer to contact us in another way you find our information here.