I want the amount refunded to my bank account instead

Why have I received a cheque? If you have paid too much or made a payment with an incorrect reference, you will receive the refund as a cheque. If you are not sure why you have received the refund, contact us and we will help you find out.

If you want the refund to your bank account instead, you have to send a receipt of your payment from you bank to us. The receipt needs to contain the following information.

  • Amount
  • Payment date
  • Payment reference/OCR-number
  • Account details from which the payment was made from

The receipt cannot be in writing, it needs to be either a screenshot or a PDF from the bank. 

You can upload your receipt through our secure dropzone. Read more about it here. 

The reason why we need the receipt from your bank is that the transaction does not contain your bank details since they are not public. Therefore we do not receive your account details when you make a payment to us. When we receive the receipt from your bank, we can ensure that the correct payment is refunded to the correct payer.

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The cheque needs to either expire or be canceled at Bankgirocentralen for the money to be returned to Billogram. It takes about another 10 business days for Bankgirocentralen to return the money to us after the cheque have expired or been canceled.

Can't find what you're looking for?

During the day you can chat with us, you do so by clicking the chat box in the right corner. If you prefer to contact us in another way you find our contact information here

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