Refund to bank account

If you have made an incorrect payment, or paid too much, we can help you with a refund to the same bank account the payment was made from. 

Since the bank doesn't include any information about the sender's bank information, we need to ask for a proof of payment so we can ensure the money goes back to the payer.

A screenshot of the payment is sufficient and needs to have all of the following information present:

• Amount
• Date of payment
• OCR/Reference number
• Account number

You can send your screenshot safely through sendsafely here. If you want to read more about sendsafely you can do so here.

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