Refund to bank account

If you have made an incorrect payment, or paid too much, we can help you with a refund to the same bank account the payment was made from. 

Since the bank doesn't include any information about the sender's bank, we need to ask for a proof of payment so we can ensure the money goes back to the payer.

A screenshot of the payment is sufficient and needs to have all of the following information present:

  • Belopp
  • Betaldatum
  • Betalreferens/OCR-nummer
  • Mottagande Bankgironummer 
  • Avsändande kontonummer

You can use this form to create a ticket, or send in the screenshot to


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