If you have made an incorrect payment, or paid too much, we can help you with a refund to the same bank account the payment was made from.
Since the bank doesn't include any information about the sender's bank information, we need to ask for a proof of payment so we can ensure the money goes back to the payer.
A screenshot of the payment is sufficient and needs to have all of the following information present:
- Amount
- Date of payment
- OCR/Reference number
- Account number
You can send your screenshot safely through sendsafely here. If you want to read more about sendsafely you can do so here.
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