Billogram AI assistant — FAQ

What technology powers the Billogram AI assistant, and how is my data kept secure?
The AI assistant runs on AWS Bedrock's LLM models. Your invoice data stays within Billogram, and we never share your personal data with external parties.

How does Billogram protect my data when I use the AI assistant?
Your data stays within Billogram's secure environment. The AI assistant only accesses your invoice details and general Billogram information.

How long are the AI assistant conversations stored, and why?
We keep chat logs for two weeks. This brief storage period helps us analyze performance, monitor quality, and improve the replies.

Can the AI assistant modify my invoice?
No. The AI assistant can only view invoice data and provide information—it cannot make any changes to your invoice.

What kind of help can I get from AI assistant?
The AI assistant can answer questions about your invoice details, payment deadlines, payment methods, and Billogram services. It gives quick answers to common questions.

What can't the AI assistant help with?
The AI assistant cannot offer financial advice, make recommendations, or modify invoices. It provides general support and invoice information only. Please always verify the information against the invoice specification, as errors may occur.

Which languages does the AI Assistant support?
The AI assistant works in Swedish, English and German.

How do I give feedback about the AI assistant?
Use the thumbs-up or thumbs-down feature in the chat to share your feedback. For specific issues, reach out to Billogram's customer support.

Can't find what you're looking for?

Feel free to chat with us during the day by clicking the chat box in the bottom-right corner. If you’d prefer to reach out another way, you can find our contact information here.