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Billogram Help Center

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My invoices

Articles about your invoice

Payments

Articles about payment options and refunds

General information

General information about Billogram

Frequently asked questions

  • I want the amount refunded to my bank account instead

    Why have I received a cheque? If you have paid...

  • Activating direct debit on your phone

    To connect to direct debit means that your paym...

  • Activate direct debit

    To activate direct debit you need: Receive yo...

  • Why has Billogram made a withdrawal from my account?

    When a company uses Billogram you can see this...

My invoices

About your invoice

  • How do I log out?
  • There is something wrong with my invoice
  • Adapt your email notifications
  • Where can I see all my invoices?

How do I log in to see my invoices?

  • How does the Mobile BankID app know my personal identity number?
  • I have a company and can't identify myself with Mobile BankID?
  • What do I do if I don’t have access to the Mobile BankID app?
  • Why does nothing happen when I start the Mobile BankID app?
  • Problem with BankID - Android
  • Mobile BankID on Outlook app IOS
See all 7 articles

Other invoice questions

  • Download a PDF from your e-invoice in Swedbank (Android)
  • Why does it say Billogram when I log in to view my invoice?
  • Why have I received an email from system@billogram.com?
  • Why have I received an invoice from Billogram?

Payments

I've received a refund

  • I want the amount refunded to my bank account instead
  • Refund to bank account
  • My payment check has expired
  • Why have I received a payment check?

Direct Debit

  • Activating direct debit on your phone
  • Activate direct debit
  • How do I schedule a payment?
  • How do I change or delete my automatic payments?

Payment

  • Why has Billogram made a withdrawal from my account?
  • I have paid from a foreign bank
  • I have made a payment wrongfully to Billogram
  • I want e-invoice
  • Can I pay with Swish?
  • Can I pay with a giropayment?
See all 7 articles

Other questions about payments

  • I have made a payment but the invoice is still unpaid?
  • Can I pay my invoice in instalments?
  • I want to cancel my subscription/Agreement
  • Change saved accounts
  • I have made a payment with an incorrect OCR number

General information

Other

  • Contact information

Security

  • Billogram AI assistant — FAQ
  • Receive files with SendSafetly
  • SendSafetly

Messages

  • Ongoing outage - 2025-05-15 - RESOLVED

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