Why have I received a payment check?

There are two reasons for us to return your payment:

  • You have made a payment on an already paid invoice/paid to much
  • You have made a payment without a correct OCR number, leaving the amount unmatched on our client funds account for over two months.

If there is a Bankgiro number visible with your payment, the amount will automatically be refunded to it. If not, we will send a payment check. 

If you can't, or don't want to cash the check, we can transfer the amount to the sending back account. Read more about this here. 


Can't find what you're looking for?

During the day you can chat with us, you do so by clicking the chat box in the right corner. If you prefer to contact us in another way you find our contact information here

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